At GroundGo, we act as a booking platform connecting users and ground managers. Please note that all cancellations and refund decisions are handled by the ground manager directly, and users must contact them for any refund requests.
1. Cancellation Policy
Users can cancel bookings from 48 hours before the scheduled slot.
To cancel closer to the slot time or under special circumstances, users must directly contact the ground manager.
If a ground manager cancels a booking, the user is eligible for either a full refund or a reschedule, depending on the manager's discretion.
2. Refund Policy
All refund approvals are determined by the ground manager after reviewing the booking and cancellation details.
Once approved, refunds will be processed to the original payment method within 7–10 business days.
Partial payments (booking amounts) may or may not be refundable, depending on the manager's policy.
Service charges or platform fees (if applicable) may be deducted from the refunded amount.
3. No-Show Policy
If the user fails to show up without prior notice, the booking is marked as a No-Show.
No refunds will be provided in No-Show cases unless the ground manager explicitly approves.
4. How to Request a Refund
Contact the ground manager directly using the contact details provided on your booking confirmation.
Alternatively, you can email support@groundgo.in with your booking ID, date, time, and reason for cancellation — we will forward your request to the ground manager.
5. Dispute Resolution
If a dispute arises between the user and the ground manager, GroundGo will assist as a mediator to help both parties reach a fair resolution.
Final refund decisions remain with the ground manager, but GroundGo reserves the right to step in if misuse or policy violations are detected.
This policy is subject to change at the discretion of GroundGo. Last updated: 03 Feb 2026.